Returns, Refunds & Complaints Policy for Flower Delivery Pinner
Our Promise: Fresh Flowers, Every Time
At Flower Delivery Pinner, our top priority is delivering vibrant, fresh flowers reliably to our neighbours and local businesses. As your trusted Pinner florist, we offer clear policies to ensure every bouquet meets our high freshness standards and your expectations.
Fresh Flowers Guarantee
We’re passionate about quality. Every arrangement leaving our shop is crafted with care and checked for freshness. We guarantee that your flowers will arrive fresh and beautiful. If, for any reason, you feel your flowers are not at their best when you receive them, our freshness guarantee has you covered.
Damaged-on-Arrival and Freshness Window
If your flowers arrive damaged or not as fresh as expected, please inform us as soon as possible after delivery. To help us quickly resolve any issues, we ask that you notify us on the day of arrival, or at latest within 24 hours. Simply provide clear details about the issue so our team can review and assist you promptly.
Our freshness guarantee covers all flower arrangements for up to 5 days from delivery when cared for as recommended. Should your flowers wilt or appear in poor condition within this window, please let us know right away – your satisfaction is important to us.
Options for Refunds and Replacements
If your flowers are damaged on arrival or if the quality does not meet our freshness guarantee, you can choose between a free replacement bouquet or a full refund. Our team will help arrange a suitable solution based on your preference. In some cases, we may ask for a photo of the flowers received to help us understand the situation better and improve our future service.
Complaints Process
We value our reputation as a dependable Pinner florist serving households and businesses in the area. If you wish to make a complaint—whether about our products, delivery service, or anything else—please reach out to us as soon as possible. Share any relevant details and your order information, and our customer care team will investigate your case with professionalism and care.
We aim to resolve all complaints fairly and efficiently. Once you contact us, we will acknowledge your complaint, investigate the situation, and get back to you with our findings and proposed solution within 48 hours.
Your Local Trusted Florist
We are proud to be part of the Pinner community, helping bring joy and fresh blooms to local homes and workplaces. Your feedback helps us refine our services, so please don’t hesitate to get in touch if you have any concerns or questions about your flower order.
Thank you for choosing Flower Delivery Pinner – where freshness and customer satisfaction are always guaranteed.
